Frequently asked questions
Do you accept returns or exchanges?
At this time, C.E.O.Home does not accept returns, exchanges, or refunds.
Please review your order carefully before completing your purchase, as all sales are considered final.
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at ceohomeware@gmail.com. Your email must include your order number, clear photos of the item and packaging, and a brief description of the issue. Once received, we will review the information and determine an appropriate resolution at our discretion.
We are unable to process requests submitted without supporting documentation or outside the stated timeframe.
Can I cancel or change my order after placing it?
Orders are processed immediately to ensure fast delivery, so we're unable to cancel or modify orders once they've been placed.
Please double-check your order before completing your purchase.
How long will it take to process my order?
Orders are typically processed within 2–5 business days before shipping.
Once your order ships, you will receive a confirmation email with tracking information.
How can I track my order?
Once your order ships, you'll receive an email with tracking information.
Please allow 24–48 hours for tracking details to update after receiving your shipping confirmation.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.
***What shipping methods are offered?
We offer Standard Shipping (3–8 business days) and Expedited Shipping (2–3 business days).
***How long will shipping take?
Standard Shipping takes 3–8 business days, while Expedited Shipping takes 2–3 business days.
Please note that processing time (2–5 business days) is in addition to shipping time.
Also, transit times are provided by the carrier and are not guaranteed. Delivery delays may occur.
***Do you ship internationally?
We currently ship within the United States only.
International shipping is not available at this time.
What if my package is lost or delayed?
If your package hasn't arrived within the expected timeframe, please check your tracking information first.
If it's been more than 7 business days past the estimated delivery date, contact us at ceohomeware@gmail.com and we'll work with the carrier to locate your package.
My package says “Delivered,” but I can’t find it. What should I do?
If your tracking shows delivered but you haven't received your package, please check with neighbors, building management, or other household members.
Packages are sometimes left in secure locations. If you still can't locate it after 24 hours, contact us at ceohomeware@gmail.com.
Please note that we are not responsible for packages marked as delivered by the carrier.
How do I contact costumer support?
For all inquiries, please email ceohomeware@gmail.com or submit the form on the Contact Us page of our website. We aim to respond within 1–2 business days.
